Terms Of Use
Children
Level X is a family-friendly venue and welcomes children of all ages. However, children under the age of 12 must be accompanied by an adult (18+).
Children aged 12-17 can visit unaccompanied until 7 PM; if accompanied by an adult, they can stay until 9 PM.
After 9 PM, Level X is an 18+ only venue. Management reserves the right to refuse entry to anyone unable to prove their age with a valid passport or driving license upon request. Photocopies or photographs will not be accepted.
Children aged 12-17 can visit unaccompanied until 7 PM; if accompanied by an adult, they can stay until 9 PM.
After 9 PM, Level X is an 18+ only venue. Management reserves the right to refuse entry to anyone unable to prove their age with a valid passport or driving license upon request. Photocopies or photographs will not be accepted.
Payment
Level X is a cashless venue.
We require full pre-payment to secure your booking.
Bookings are non-refundable and non-transferable.
We require full pre-payment to secure your booking.
Bookings are non-refundable and non-transferable.
Gaming
Gaming is subject to availability, and there may be a wait for popular activities, particularly during peak times.
Arcade cards can be topped up at the kiosk.
Arcade cards can be topped up at the kiosk.
Private Hire
For private hire inquiries, please refer to our BIG BOOKINGS page.
Cancellations & No Shows
Bookings are non-refundable and non-transferable. If you do not arrive for your booking, this will be considered a ‘No Show’, and we will not be able to provide a refund.
Late Arrivals
Your purchased time starts at the time you selected when booking online. We recommend arriving 30 minutes early to allow time for check-in and drinks, so you are ready to play.
Time slots are fixed to ensure a safe and fair gaming experience. If you arrive late, you will be allowed to game until your original booked end time.
Time slots are fixed to ensure a safe and fair gaming experience. If you arrive late, you will be allowed to game until your original booked end time.
Dress Code
While Level X does not have a formal dress code, we are a family-friendly venue. Guests may be refused entry if their attire is deemed inappropriate or offensive.
Dogs
Only assistance dogs are permitted inside the venue.
Bookings In December
All December bookings are considered peak.
Guests opting for a Christmas package will be billed accordingly. No adjustments to package terms will be made in advance or on the day of the booking. Payments for Christmas packages are non-refundable and non-transferable. Additional guests may be accommodated subject to availability.
Guests opting for a Christmas package will be billed accordingly. No adjustments to package terms will be made in advance or on the day of the booking. Payments for Christmas packages are non-refundable and non-transferable. Additional guests may be accommodated subject to availability.
VR Declaimers
If booking multiple VR experiences, we recommend taking a break between them. Recharge and refresh!
We do not recommend participation if you have any of the below conditions:
We do not recommend participation if you have any of the below conditions:
- Epilepsy
- Heart conditions
- Visual abnormalities
- Psychiatric disorders
Drift Hall Declaimers
Please note if you have any of the below medical conditions, you will NOT be able to participate:
- Heart conditions
- Back problems
- Epilepsy
General
Guests are responsible for ensuring the accuracy of the information provided at the time of booking. Level X is not responsible for errors made during the booking process.
Guests are liable for any wilful or negligent damage to the venue, furniture, or equipment. The costs of any damages will be charged to the responsible party.
Free lockers are available for storing bags. Property stored in lockers is left at the guest’s own risk. Level X does not accept responsibility for any theft or damages.
We request that only food and drinks purchased at Level X be consumed within the venue.
Guests are liable for any wilful or negligent damage to the venue, furniture, or equipment. The costs of any damages will be charged to the responsible party.
Free lockers are available for storing bags. Property stored in lockers is left at the guest’s own risk. Level X does not accept responsibility for any theft or damages.
We request that only food and drinks purchased at Level X be consumed within the venue.